Welcome Back to The Walt Disney Family Museum

Main Museum and The Walt Disney Studios and World War II Special Exhibition Open Now

Open Thu–Sun, 10am–5pm
Pre-purchased, timed tickets available

Updated August 11, 2021: In accordance with the current San Francisco Department of Public Health mandate and, to ensure a safe and comfortable visiting experience for all, The Walt Disney Family Museum will require all guests and staff to wear masks—regardless of vaccination status—while in museum spaces. Please note that single fabric layer masks, such as gators, scarves, and bandanas, are not acceptable. To review mask-related best practices, visit sfcdcp.org/maskingupdate.

We continue to follow strict health and safety guidelines, detailed below. We appreciate your cooperation and will announce changes to our safety policy on this page.

We are thrilled to welcome you back to The Walt Disney Family Museum in the scenic Presidio of San Francisco. Experience Walt Disney’s uplifting life story showcased through our state-of-the-art galleries, which house hundreds of memorable artifacts, original artworks, and a spectacular miniature model of Disneyland.

Also on view is The Walt Disney Studios and World War II, an immersive exhibition featuring the compelling and multifaceted story of The Walt Disney Studios’ contributions to the Allies’ World War II effort with an array of original artwork, film clips, photos, literature, and more to explore.

To ensure entry, we encourage visitors to pre-purchase tickets before their visit.

We thank you for helping create an enjoyable experience for everyone and are happy to see you back at the museum soon.

In-Person Program Update

In an abundance of caution, and in line with the current San Francisco Department of Public Health recommendations, all ticketholders will be asked for proof of vaccination and photo ID—vaccine cards, photos of vaccine cards, or Digital Vaccine QR codes are acceptable. A negative COVID-19 test will no longer be accepted. Those ineligible to receive vaccines will not be able to attend in-person events at this time.

In-person events will be hosted at a reduced capacity to allow for appropriate social distance between parties. All guests will be required to wear a mask that covers their nose and mouth for the duration of the event.

Hours

The museum’s current operating hours are Thursday through Sunday from 10am to 5pm, with last gallery entry at 4pm. The museum is closed Monday through Wednesday.

Tickets

We encourage all guests—including members—to reserve tickets prior to their visit. Admission to the main museum will continue to be available on a timed-ticket basis with limited capacities set for each time slot. Visit our Tickets page to purchase or reserve tickets. Members of The Walt Disney Family Museum are invited to visit our members-only ticket reservation page to reserve your free tickets.

The Walt Disney Family Museum is honored to provide free admission to the museum and this exhibition year-round for active, retired, and veteran military personnel and their spouses and dependents with valid ID.

We Are Hiring

If you are interested in joining the team at The Walt Disney Family Museum, visit our Jobs page at waltdisney.org/jobs.

Safety

The museum cares deeply about the health and safety of our guests and staff. We are therefore taking the following measures to ensure a safe and enjoyable experience:

  • Face coverings are required at all times for staff and guests ages two and over
  • Increased cleaning frequency and procedures implemented throughout the day
  • Additional hand sanitation stations installed throughout the museum and signage indicating handwashing locations
  • Installation of clear acrylic coverings in transactional areas
  • Modified gallery interactives and listening stations that can now be experienced using the WDFM mobile app or in-ear headphones available free of charge
  • Capacity limitations for daily attendance and all spaces
  • Daily staff health checks prior to arrival at the museum
  • Due to current restrictions, our cafe, coat check, Theater, and Learning Center will remain closed until further notice. We apologize for any inconvenience.
  • We ask that visitors take a self-screening questionnaire before visiting the museum. Please stay home if you are experiencing symptoms. If you purchased tickets and need to reschedule your visit, email tickets@wdfmuseum.org. Members can email membership@wdfmuseum.org for similar inquiries. Although no refunds are available, our team is happy to reschedule your visit.

The Walt Disney Family Museum continues to follow guidance from state and city officials regarding mask mandates. Currently, we require masks in all spaces, regardless of your vaccination status. Thank you for your understanding and for continuing to keep our guests and staff safe.

We deeply appreciate your support and thank you for helping create a safe and enjoyable experience for everyone and look forward to seeing you soon at The Walt Disney Family Museum.

Closed Experiences + Areas

Due to current restrictions, our cafe, coat check, Theater, and Learning Center will remain closed until further notice.

Museum Store

The Museum Store will be open during museum open hours: Thursday through Sunday, from 10am to 5pm. In addition to the safety precautions listed above, the store capacity will be limited to 15 visitors at a time. For other ways to shop—online or by phone—visit waltdisney.org/store.

Holiday Hours

The museum will be closed on Thanksgiving Day, December 25, and January 1.

WDFM Mobile App + Translated Tours

We encourage you to download our new mobile app, WDFM, prior to your visit to the museum. We created this app to make the museum accessible to guests of diverse abilities, economic circumstance, geographic location, and language. Additionally, our app now includes audio for many of the modified listening stations in the museum in order to provide a safe, hands-free way to experience Walt's voice as you visit our galleries.

The WDFM app utilizes a number of innovative features and helpful educational tools that allow users of all ages and abilities to explore the museum galleries at their own pace and learn unique facts about Walt Disney. For those visiting the museum, the app provides gallery-by-gallery tours in 12 languages and an Audio-Described Tour for people with vision impairment. Translated languages include American Sign Language, Arabic, Brazilian Portuguese, English, French, German, Italian, Japanese, Korean, Russian, Simplified Chinese, and Spanish.

Discover more and download at waltdisney.org/mobile-app.

Wheelchairs + Strollers

In addition to providing better access to the museum’s content, we are also committed to creating an accessible environment for all of our guests. Manual wheelchairs are available free of charge on a first-come, first-served basis and are fully sanitized between uses to assure guest and staff safety. We also welcome all personal wheelchairs, walkers, scooters, and compact strollers.

Please visit the Ticket Desk if you would like to borrow a wheelchair or compact stroller. We recommend that guests leave larger strollers in their vehicles and borrow a compact stroller from the museum.

Additionally, our museum welcomes the use of larger mobility strollers and larger mobility wheelchairs. 

Our museum makes large stroller and wheelchair accommodations for mobility and accessibility purposes only. We do not allow other oversized strollers or luggage into our galleries.

Visit waltdisney.org/accessibility for more information.

Food + Drink

Our cafe remains closed at this time, but we hope to offer grab-and-go options to be enjoyed in outdoor spaces soon. There is no food or beverage consumption permitted in the indoor museum spaces at this time, except for bottled water. We apologize for any inconvenience.

Directions + Parking

For current information on how to get to the museum, visit waltdisney.org/transportation.

Virtual Experiences

Our team is committed to providing innovative and engaging virtual programming to be enjoyed by anyone in the world. We will continue to provide and create new offerings after the museum has reopened. See more at waltdisney.org/virtual.